1. Acceptance of Terms
By accessing, browsing, or using the Fleshly website, mobile application, or customer dashboard, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all terms and conditions, you must discontinue using our services immediately.
2. Description of Services
Fleshly is a multi-sided digital marketplace connecting customers with verified local meat vendors and independent delivery partners. We facilitate online ordering, live order status updates, transparent sourcing verification, and hygienic door-step delivery of fresh chicken, mutton, fish, seafood, and allied products.
3. Account & Registration
To place orders on Fleshly, users must register using a valid Indian mobile number and verify via OTP.
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to provide accurate, current, and complete information during registration.
- Fleshly reserves the right to suspend or terminate accounts suspected of fraudulent activities or unauthorized access.
4. Orders, Pricing & Payments
All product listings, weights, cut types, and prices on Fleshly are managed by partnered vendors and updated in real-time.
- Pricing: Prices listed include applicable taxes unless specified otherwise. Prices may fluctuate based on market rates for fresh meat and seafood.
- Payment Methods: We accept UPI, debit/credit cards, net banking, wallet payments, and cash/digital payment on delivery.
- Order Confirmation: An order is confirmed once accepted by the vendor and assigned to a delivery partner.
5. Open Box Delivery Policy
Fleshly features a unique Open Box Delivery protocol to guarantee 100% freshness and customer satisfaction:
- Upon delivery, the delivery partner will unseal the order package in front of you.
- You have the right to inspect the fresh meat/seafood item for quality, correct weight, and hygiene before accepting delivery.
- If the delivered product does not meet quality expectations, you can reject the item at the doorstep with immediate OTP-verified rejection.
6. Cancellations & Refunds
Due to the perishable nature of fresh meat and seafood items, cancellation policies are strictly managed:
- Order Cancellation: You can cancel your order free of charge before the vendor starts cutting/packaging the order. Once processing begins, cancellation fees may apply.
- Refunds: Eligible refunds for rejected Open Box deliveries or cancelled orders are credited back to your original payment method or Fleshly Wallet within 3-5 business days.
7. User Conduct & Rules
Users agree not to engage in any activity that interferes with platform operations, abuses promotional codes, misuses customer support channels, or makes false rejection claims during Open Box Delivery.
8. Limitation of Liability
Fleshly operates as a marketplace platform connecting consumers with independent vendors and logistics partners. While we mandate strict vendor quality standards and health compliance, Fleshly is not liable for indirect or consequential damages arising from third-party vendor delays or product issues resolved outside the Open Box Inspection process.
9. Contact & Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
Legal Support: support@fleshly.in
Corporate Office: Fleshly Technologies, Hyderabad, India.